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It is in the interest of the callers and the organization that callers are helped quickly. There is nothing more annoying than telling the same story twice. With the help of a IVR, callers are immediately directed to the right employee who can help them. You can also set a IVR in Kwebbl. You can…
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The use of flexible workplaces, or hot desking, has become increasingly popular in recent years. However, there are pros and cons to its use. On the one hand, you save millions in wasted office space and you foster innovation . But on the other hand, the use of hot desking can cause unrest among the…
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You use a hunt group, or ring group, when you want to have several telephones ring at the same time. The moment someone calls, the extensions that are placed in the hunt group ring. You can use a hunt group for all types of numbers and call forwarding. Therefore, you can compose a group with…
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When no one is able to pick up the phone, it often goes to voicemail. You can listen to your voicemail in Kwebbl in two ways: the “Personal” voicemail; and the “Corporate” voicemail. The personal voicemail is disabled by default. Listen to Personal voicemail Most organizations use a corporate voicemail box and authorize the right…
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Call reports are an important part of the telephone service. Am I easily accessible? How often do callers fail to reach me or a colleague? How long do conversations last? Reporting gives you insight into these matters. It is also possible to view call reporting in Kwebbl. Call reporting Viewing call reporting in Kwebbl is…
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Het opnemen van gesprekken kan voor verschillende doeleinden worden gebruikt. Om de telefonische dienstverlening van medewerkers te verbeteren, als een contract wordt afgesloten of om te controleren of een klacht van een klant wel terecht is of niet. Kwebbl biedt ook een optie om gesprekken op te nemen, dit wordt ook wel call recording of…
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You may already know that the FRITZ!Box is a multifunctional router. For many people, this is a popular device to have at home or at work. Not just because it delivers a powerful internet connection. But also because there are many configuration options. To top it off, there are also countless FRITZApps available for download…
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Besides the fact that the FRITZ!Box is very multifunctional, this router also has its own operating system. This operating system is called FRITZOS and ensures that everyone can use this modem. FRITZOS is equipped with interesting options, which you can operate from playful simplicity. This way you will soon receive a modern piece of technology…
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With an additional fiber-optic modem, it is also possible to use the FRITZ!Box with a fiber-optic connection. Since the FRITZ!Box establishes and monitors the Internet connection itself via the fiber-optic modem, all functions of the FRITZ!Box are available without restriction. Connection to a fiber optic network is only possible with the FRITZ!Box 5490, 7581, 7390,…
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The FRITZ!Box 7590 from AVM is a router with innovative WiFi in 4 x 4 Multi-User MIMO technology. The high-end WiFi of the new DSL router provides even more range and significantly higher speeds, up to 2,533 Mbit/s. With the usual comfort, the FRITZ!Box 7590 connects all computers, smartphones, tablets, printers and other network devices…
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