Version in force: 10.1 — published on 21 September 2026, in force as of 21 September 2026; Article 10.10 supplemented as of 22 September 2026. Version 10.1 supersedes version 09-2026 and version 10-2026 of 18 September 2026; the latter did not enter into force.
New in version 10.1: Qupra is the operator of the data centre and handles all facility matters — move-in, maintenance, invoicing and their settlement — on behalf of the owner of the building (the Datacenter Owner). For Colocation and Hosting, Qupra enters into the agreement on behalf of the Datacenter Owner, and payment is made into the Datacenter Owner’s bank account stated by Qupra on the invoice. Qupra remains the point of contact for everything. See Article 2.10.
Downloads version 10.1
These general terms and conditions apply to every agreement with Qupra Wholesale. They form the basis and apply to all of our services. In addition, supplementary terms and service commitments may apply depending on the service you purchase. Those supplementary documents do not replace the general terms and conditions; they add to them. Where a supplementary document governs a subject more specifically, the specific document prevails over the general one.
Which terms apply to your agreement?
| You purchase | Then the following apply |
|---|---|
| Connectivity, VoIP, DIDs, hosting, VPS and other services | the general terms and conditions |
| Colocation or hosting in our data centre | the general terms and conditions plus the Colocation & Hosting Terms and Conditions plus the accompanying SLA |
| Services with a usage component | additionally, the Fair Use Policy |
| Procurement by Qupra from a supplier | the General Purchasing Conditions |
The documents that apply to your agreement are stated in the quotation and in the order confirmation. Not sure which set applies to you? Contact us at info@qupra.nl or +31 20 791 0101 and we will send you the applicable documents.
All terms and conditions at a glance
| Document | Version | Dutch | English |
|---|---|---|---|
| General Terms and Conditions Qupra Wholesale | 10.1 — in force from 21 September 2026 | ||
| General Terms and Conditions Qupra Wholesale | 06-2026 — applies up to and including 18 September 2026 | PDF · web version | |
| Colocation & Hosting Terms and Conditions | 09-2022 | PDF · web version | — |
| SLA Colocation | 2.1, in force from 18 September 2026 | — | |
| Fair Use Policy | — | web version | — |
| General Purchasing Conditions | — | web version | — |
Language
The Dutch text of our general terms and conditions is the binding version. English translations are provided for convenience only; in the event of any discrepancy between the Dutch and the English text, the Dutch text prevails.
More detail per document
- General terms and conditions — which version applies when, with all downloads
- Our terms and conditions at a glance — what covers what, and which one prevails
- Service Level Agreement Colocation