The Kwebbl telephone exchange offers the possibility to create a separate call route for each number, this is the route that incoming calls follow to the number. In almost every situation, you want calls to ring at the desired time interval on one or more devices. This means that all devices can ring at the…
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Although people may think that faxing is outdated, faxing is still a common way of sending messages. Many companies still use the fax on a daily basis. Faxing is also possible in Kwebbl. Kwebbl offers a complete fax solution. This way you can receive and send faxes as a PDF file without the need for a…
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In the evenings or at the weekend there is often no one in the office to answer the phone. That’s why you can set up time conditions in Kwebbl. Here are a few examples: Day and night schedule: during working hours telephones will ring, outside working hours the voicemail is automatically switched on to take…
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A queue makes it possible during busy times when there are more callers than people who can answer the phone, that callers are delivered to the available employees in a controlled manner. In the meantime, the caller hears music on hold. You can also set up queues in Kwebble. Setting up a queue Setting up…
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It is in the interest of the callers and the organization that callers are helped quickly. There is nothing more annoying than telling the same story twice. With the help of a IVR, callers are immediately directed to the right employee who can help them. You can also set a IVR in Kwebbl. You can…
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The use of flexible workplaces, or hot desking, has become increasingly popular in recent years. However, there are pros and cons to its use. On the one hand, you save millions in wasted office space and you foster innovation . But on the other hand, the use of hot desking can cause unrest among the…
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You use a hunt group, or ring group, when you want to have several telephones ring at the same time. The moment someone calls, the extensions that are placed in the hunt group ring. You can use a hunt group for all types of numbers and call forwarding. Therefore, you can compose a group with…
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When no one is able to pick up the phone, it often goes to voicemail. You can listen to your voicemail in Kwebbl in two ways: the “Personal” voicemail; and the “Corporate” voicemail. The personal voicemail is disabled by default. Listen to Personal voicemail Most organizations use a corporate voicemail box and authorize the right…
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Call reports are an important part of the telephone service. Am I easily accessible? How often do callers fail to reach me or a colleague? How long do conversations last? Reporting gives you insight into these matters. It is also possible to view call reporting in Kwebbl. Call reporting Viewing call reporting in Kwebbl is…
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Het opnemen van gesprekken kan voor verschillende doeleinden worden gebruikt. Om de telefonische dienstverlening van medewerkers te verbeteren, als een contract wordt afgesloten of om te controleren of een klacht van een klant wel terecht is of niet. Kwebbl biedt ook een optie om gesprekken op te nemen, dit wordt ook wel call recording of…
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