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Direct Inward Dialing (DID) is a service that allows a phone number to be forwarded directly to a specific phone in a company instead of going to a menu or queue and having to dial an extension number. It is an option offered by telephone companies for use with a PBX system. In doing so,…
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To be able to use a new SIP device, you must first create a SIP account in YourSipCloud and then set it up with the VoIP provider. Create a SIP account Creating SIP accounts is very easy. Go to “Account”, “Customers” and choose “SIP Devices”. Here are all SIP accounts. Press “Create” to create new…
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In YourSipCloud it is possible to adjust the call routing per SIP Device. For example, it is possible to have incoming calls automatically forwarded to the right employee based on the number someone calls. This makes it possible to use certain telephone numbers for an emergency line and to forward incoming calls to the employee…
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Although people may think that faxing is outdated, faxing is still a common way of sending messages. Many companies still use the fax on a daily basis. Faxing is also possible in YourSipCloud. YourSipCloud has Fax over IP (FoIP). This way you can receive and send faxes without the need for a fax machine. Within…
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Conference calls are becoming more common, especially because many people have (temporarily) started working from home. This has arisen a desire to consult with colleagues. Conference calls are very suitable for employees who just want to quickly go through the work of the day. It is advisable to hold a short meeting at the beginning,…
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Call reporting is an important part of the telephone service. Am I easily accessible? How often do callers fail to reach me or a colleague? How long do conversations last? All things you may be wondering. Reporting gives you insight into these matters. It is also possible to view call reports in YourSipCloud. Call detail…
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In the evenings or at the weekend, there is often no one in the office to answer the phone. That is why you can set time conditions in YourSipCloud. Examples Create a time condition called “Lunch Break” that starts at 12:00 PM and ends at 1:00 PM. In your incoming route, set the destination time…
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A queue makes it possible during busy times, when there are more callers than people who can answer the phone, that callers are offered to the available employees in a controlled manner. In the meantime, the caller hears music on hold. It is also possible to set up a queue in YourSipCloud. A queue often…
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It is in the interest of the callers and the organization that callers are helped quickly. There is nothing more annoying than telling the same story twice. With the help of an IVR, callers are immediately directed to the right employee who can help them further. You can also set up an IVR in YourSipCloud.…
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You use Ring Groups or Hunt Groups when you want to have several telephones ring at the same time. The moment someone calls, the extensions that are placed in the Ring Group ring. The Ring Group can be used for all types of numbers and call forwarding. You can therefore compose a group with a…
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