Q: What are Time Conditions?

Time conditions are a kind of time slots that you can set yourself. For example, you can set working hours, so that if a customer calls after closing time, they will be transferred to a voicemail.

Set up time conditions in YourSipCloud

by Qupra Wholesale B.V.
in YourSipCloud
on August 13, 2021

In the evenings or at the weekend, there is often no one in the office to answer the phone. That is why you can set time conditions in YourSipCloud.

Examples

Create a time condition called “Lunch Break” that starts at 12:00 PM and ends at 1:00 PM. In your incoming route, set the destination time condition to voicemail.

Create a time condition called “Working Hours” that defines your normal business hours. Apply the time condition to your inbound route. You can also apply the time condition in your outgoing route to prevent employees from making outgoing calls outside office hours.

During self-defined holidays, the caller is sent to a voicemail. Time conditions during holidays can be set for this and the coming years, so you don’t have to worry about them anymore.

Create time conditions

To create a new time condition, go to “Inbound” and click on “Time Conditions”. Press “Create” to create a new time condition.

Explanation of the field:

Name	Name the time condition
Account	Create a time condition under a selected account
Status	Change the status to active or inactive
Created date	The date of creation
Last Modified date	The date you last made modifications
Extensions call type	Select where the caller will be routed if they call during the set times. The following options are available: PSTN (external number), Ring Group, IVR, Queue, SIP Device or Conference call
Extensions Destinations	Select the phone number of the extension type
Start hour, end hour, week day, month, year	Indicate the specific times of the time condition. This can be, for example, the working hours (9 to 5)
Priority	Give this time condition priority if multiple time conditions overlap eachother

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