Call reporting is an important part of the telephone service. Am I easily accessible? How often do callers fail to reach me or a colleague? How long do conversations last? All things you may be wondering. Reporting gives you insight into these matters. It is also possible to view call reports in YourSipCloud. Call detail…
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In the evenings or at the weekend, there is often no one in the office to answer the phone. That is why you can set time conditions in YourSipCloud. Examples Create a time condition called “Lunch Break” that starts at 12:00 PM and ends at 1:00 PM. In your incoming route, set the destination time…
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A queue makes it possible during busy times, when there are more callers than people who can answer the phone, that callers are offered to the available employees in a controlled manner. In the meantime, the caller hears music on hold. It is also possible to set up a queue in YourSipCloud. A queue often…
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It is in the interest of the callers and the organization that callers are helped quickly. There is nothing more annoying than telling the same story twice. With the help of an IVR, callers are immediately directed to the right employee who can help them further. You can also set up an IVR in YourSipCloud.…
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You use Ring Groups or Hunt Groups when you want to have several telephones ring at the same time. The moment someone calls, the extensions that are placed in the Ring Group ring. The Ring Group can be used for all types of numbers and call forwarding. You can therefore compose a group with a…
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The Kwebbl telephone exchange offers the possibility to create a separate call route for each number, this is the route that incoming calls follow to the number. In almost every situation, you want calls to ring at the desired time interval on one or more devices. This means that all devices can ring at the…
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Although people may think that faxing is outdated, faxing is still a common way of sending messages. Many companies still use the fax on a daily basis. Faxing is also possible in Kwebbl. Kwebbl offers a complete fax solution. This way you can receive and send faxes as a PDF file without the need for a…
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In the evenings or at the weekend there is often no one in the office to answer the phone. That’s why you can set up time conditions in Kwebbl. Here are a few examples: Day and night schedule: during working hours telephones will ring, outside working hours the voicemail is automatically switched on to take…
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A queue makes it possible during busy times when there are more callers than people who can answer the phone, that callers are delivered to the available employees in a controlled manner. In the meantime, the caller hears music on hold. You can also set up queues in Kwebble. Setting up a queue Setting up…
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It is in the interest of the callers and the organization that callers are helped quickly. There is nothing more annoying than telling the same story twice. With the help of a IVR, callers are immediately directed to the right employee who can help them. You can also set a IVR in Kwebbl. You can…
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