Integrated call center in 3CX
Customers want to speak an employee as quickly as possible, preferably immediately. They also expect that, when they are hanging on the line, the person they are talking to knows exactly who they are and what has been discussed during previous conversations. And they don’t want to be transferred multiple times. If you achieve all this, not only will you boost your revenue, but customer satisfaction will also increase. That’s why 3CX offers you multiple integrated call center features that will help help you keep every customer happy.
Set up queues to never miss a call, whether for individuals or groups. 3CX also offers the possibility to record telephone conversations. This can be for legal or quality purposes.
Listen and whisper
Do you want to train your employees? This is possible with Listen and Whisper. To do this, the user you want to listen in must be given permissions to listen in.
To do this, go to “Extentions” and then click on the user where the permissions should be added. Tick the boxes “Can Barge”, “lister of whisper” via the Rights section. Now this user has the rights and can therefore be listened in.
To listen in on a conversation, go to the options in the 3CX Client via the three blue circles at the top right. Then select the receptionist view. Within the receptionist view, all ongoing calls are shown. By selecting an ongoing conversation via a right-click, the option “listen” can be selected. You can also choose to whisper to the employee or break in.
Live chat feature
In addition, the 3CX call center features the possibility to chat live with visitors of your website. On average, a visitor spends only 15 seconds on a website. Most websites have a bounce rate, the percentage of website visitors who leave the website after seeing just one page, of 20% to 40%. This is a whole lot of missed opportunities. That’s why 3CX offers a live chat feature so that website visitors can chat or call an agent directly. And if a chat isn’t good enough, they can easily extend the conversation to a phone or video call.
Become Hosted 3CX reseller-partner
Interested in selling Hosted 3CX to your customers? Then become a 3CX reseller-partner at Qupra? Call Alex at +31 88 8000 879 or click here to register. 3CX is an extensive telephone exchange with App and communication system. 3CX works with regular sales partners; we guarantee the knowledge for you and are the Dutch 1st point of contact, and provide Telephony and UC as a service at the low 3CX rate, completely arranged and unburdened. At Qupra you get 15 free lifetime licenses on trial.