{"id":5261,"date":"2021-08-13T08:38:49","date_gmt":"2021-08-13T08:38:49","guid":{"rendered":"https:\/\/quprawholesale.com\/?p=5261"},"modified":"2023-04-24T09:02:29","modified_gmt":"2023-04-24T09:02:29","slug":"ivr","status":"publish","type":"post","link":"https:\/\/quprawholesale.com\/en\/blogs\/kwebbl-blogs\/ivr\/","title":{"rendered":"Set up an IVR in Kwebbl"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5261\" class=\"elementor elementor-5261\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f7b2d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f7b2d4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b9a0b8\" data-id=\"7b9a0b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0eead00 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0eead00\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6140a9f\" data-id=\"6140a9f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25c8c39 elementor-widget elementor-widget-image\" data-id=\"25c8c39\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"771\" src=\"https:\/\/quprawholesale.com\/wp-content\/uploads\/2021\/07\/ivr-1024x771.png\" class=\"attachment-large size-large wp-image-2071\" alt=\"ivr\" srcset=\"https:\/\/quprawholesale.com\/wp-content\/uploads\/2021\/07\/ivr-1024x771.png 1024w, https:\/\/quprawholesale.com\/wp-content\/uploads\/2021\/07\/ivr-300x226.png 300w, https:\/\/quprawholesale.com\/wp-content\/uploads\/2021\/07\/ivr-768x578.png 768w, https:\/\/quprawholesale.com\/wp-content\/uploads\/2021\/07\/ivr.png 1179w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0f86ccc\" data-id=\"0f86ccc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e556d2 elementor-widget elementor-widget-text-editor\" data-id=\"2e556d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>It is in the interest of the callers and the organization that callers are helped quickly. There is nothing more annoying than telling the same story twice. With the help of a IVR, callers are immediately directed to the right employee who can help them. You can also set a IVR in Kwebbl. You can create them in the dial plan.<\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">After creation, the IVR can be set up. You can set up the IVR by adding all kinds of different &#8216;apps&#8217; to the left, such as a hunt group, queue or music. For example, at &#8220;Start&#8221;, set a welcome message that explains the choices in the drop-down menu. With &#8220;Invalid&#8221; an announcement can be set if the caller has made a choice that has not been entered in the IVR. Finally, with &#8220;Timeout&#8221; it can be set, for example, that an announcement can be heard if the caller after a certain time has not made a choice.<\/span><\/p><p>You can then indicate what happens when the caller makes a selection by pressing a key (0 to 9, * and #). This can be, for example, a queue for a certain department or the caller is transferred. After the IVR has been saved, it can be placed in the dial plan.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-45caf25 elementor-widget elementor-widget-heading\" data-id=\"45caf25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Become Kwebbl reseller-partner<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5016ad7 elementor-widget elementor-widget-text-editor\" data-id=\"5016ad7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Do you want your customers to also be able to use Kwebbl? Then become a Kwebbl reseller-partner at Qupra. Contact Alex on 088 8000 879 or click\u00a0<a href=\"https:\/\/quprawholesale.com\/reseller-partner\/become-kwebbl-reseller-partner\/?lang=en\">here<\/a>. Kwebbl is a unified cloud communication platform specially designed for service providers and IT distributors. Its powerful capabilities can be seamlessly integrated through the full suite of APIs. You will receive 15 lifetime PBX licenses from us for free as an introduction.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc41f69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc41f69\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d39c280\" data-id=\"d39c280\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-211bba1 elementor-widget elementor-widget-spacer\" data-id=\"211bba1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d8118a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d8118a9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-675c56e4\" data-id=\"675c56e4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c90be5e elementor-widget elementor-widget-text-editor\" data-id=\"2c90be5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span style=\"color: #55b3de;\"><b style=\"font-size: 22px; font-family: 'Open Sans', Helvetica, Arial, sans-serif;\"><a style=\"color: #55b3de;\"href=\"https:\/\/quprawholesale.com\/services\/?lang=en\">Services<\/a><\/b><\/span><\/span>\n<div>\n<ul>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/services\/co-location\/?lang=en\">Co-location<\/a><\/span><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/services\/connectivity\/?lang=en\">Connectivity<\/a><\/span><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/services\/wlr\/?lang=en\">CPS\/WLR<\/a><\/span><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/services\/did\/?lang=en\">DIDs<\/a><\/span><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/services\/hosted-voip\/?lang=en\">Hosted-VoIP<\/a><\/span><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/services\/service-numbers\/?lang=en\">Service numbers<\/a><\/span><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/services\/sip-trunk\/?lang=en\">SIP-Trunk<\/a><\/span><\/span><\/li>\n<\/ul>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-fc14e7b\" data-id=\"fc14e7b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29730d4a elementor-widget elementor-widget-text-editor\" data-id=\"29730d4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #55b3de;\"><b style=\"font-size: 22px; font-family: 'Open Sans', Helvetica, Arial, sans-serif;\"><a style=\"color: #55b3de;\" href=\"https:\/\/quprawholesale.com\/reseller-partner\/?lang=en\">Become reseller-partner<\/a><\/b><\/span><\/p><ul><li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><a style=\"color: #ffffff; font-size: 14px;\" href=\"https:\/\/portal.quprawholesale.com\/s\/login\/\">Log in to our portal<\/a><\/span><\/li><li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/reseller-partner\/3cx\/?lang=en\">Become Hosted 3CX reseller-partner<\/a><\/span><\/span><\/li><li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/reseller-partner\/become-kwebbl-reseller-partner\/?lang=en\">Become Kwebbl reseller-partner<\/a><\/span><\/span><\/li><li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/reseller-partner\/fritzbox\/?lang=en\">Implement a FRITZ!Box<\/a><\/span><\/span><\/li><li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/reseller-partner\/yoursipcloud\/?lang=en\">Become YourSipCloud reseller-partner<\/a><\/span><\/span><\/li><li><span style=\"color: #ffffff;\"><a style=\"color: #ffffff; font-size: 14px;\" href=\"https:\/\/quprawholesale.com\/reseller-partner\/acm-coin-registration\/?lang=en\">ACM and COIN registration<\/a><\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6c6af8ce\" data-id=\"6c6af8ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b8bc1c elementor-widget elementor-widget-text-editor\" data-id=\"3b8bc1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span style=\"color: #55b3de;\"><b style=\"font-size: 22px; font-family: 'Open Sans', Helvetica, Arial, sans-serif;\"><a style=\"color: #55b3de;\"href=\"https:\/\/quprawholesale.com\/blog\">Blogs<\/a><\/b><\/span><\/span>\n<ul>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/category\/blogs\/coin-transfer\/?lang=en\">COIN transfer<\/a><\/span><a style=\"color: #ffffff; font-size: 14px;\" href=\"https:\/\/quprawholesale.com\/category\/artikelen\/coin-overstappen\/\">\u00a0<\/a><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/category\/blogs\/3cx-blogs\/?lang=en\">3CX<\/a><\/span><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/category\/blogs\/kwebbl-blogs\/?lang=en\">Kwebbl<\/a><\/span><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><a style=\"color: #ffffff; font-size: 14px;\" href=\"https:\/\/quprawholesale.com\/category\/artikelen\/fritzbox\/\">FRITZ!Box<\/a><\/span><\/li>\n \t<li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/category\/blogs\/yoursipcloud-blogs\/?lang=en\">YourSipCloud<\/a><\/span><\/span><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-33ffcaf2\" data-id=\"33ffcaf2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c2a68dd elementor-widget elementor-widget-text-editor\" data-id=\"5c2a68dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #55b3de;\"><b style=\"font-size: 22px; font-family: 'Open Sans', Helvetica, Arial, sans-serif;\"><a style=\"color: #55b3de;\" href=\"https:\/\/quprawholesale.com\/?lang=en\">Qupra Wholesale<\/a><\/b><\/span><\/p><ul><li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/about-us\/?lang=en\">About us<\/a><\/span><\/span><\/li><li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/contact\/?lang=en\">Contact<\/a><\/span><\/span><\/li><li><span style=\"font-family: Lato, arial, helvetica, sans-serif; color: #ffffff; font-weight: var( --e-global-typography-text-font-weight );\"><span style=\"font-size: 14px;\"><a style=\"color: #ffffff;\" href=\"https:\/\/quprawholesale.com\/en\/about-us\/vacancies\/\">Vacancies<\/a><\/span><\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>It is in the interest of the callers and the organization that callers are helped quickly. There is nothing more annoying than telling the same story twice. With the help of a IVR, callers are immediately directed to the right employee who can help them. You can also set a IVR in Kwebbl. You can&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/quprawholesale.com\/en\/blogs\/kwebbl-blogs\/ivr\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":6408,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,30],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to set up an IVR in Kwebbl - Qupra Wholesale<\/title>\n<meta name=\"description\" content=\"Setting up an IVR makes it possible to direct incoming calls directly to the correct department. This is also possible in Kwebbl.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/quprawholesale.com\/en\/blogs\/kwebbl-blogs\/ivr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to set up an IVR in Kwebbl - Qupra Wholesale\" \/>\n<meta property=\"og:description\" content=\"Setting up an IVR makes it possible to direct incoming calls directly to the correct department. 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